The business environment is becoming increasingly complex, especially in the service sector, where the organizations demand high quality performance from their employees. Considering the substantial portion of one’s lifetime that is spent on job, the organisations have a  primary responsibility towards their employees to improve their working conditions, to find ways to cope with workers to bringout programmes and to assist employees in their career development. Absence of a favourable  climate limits   the ability  of an organization, which can otherwise  attract huge  capital and increase  effective  utilization of resources.