Contents:? Tasks of a Professional Banker, Responsibilities of a Professional Manager, Theories of Management, Basic Concepts of Management, Fundamentals of Planning, Office Layout and Layout of A Branch, Organising Branch Operations, Organisation and Methods in A Branch, Manpower Planning in A Bank, Managing People at a Branch, Leadership and Management of Conflicts, Bank Marketing, Performance Evaluation and Performance Budgeting, Productivity, Efficiency and Profitability, Decision-Making, Management Information System in Banking Industry.
Selected Reading-I: Coming Full Circle, Trade Unions, A Swfect of Strikes, Rebels with a Cause, Haste makes Waste at SBI, Women refuse to Bank on Maledominated Unions.